Managed Services & Subscriptions Agreement
A formal agreement between Computer Plus Solutions (Supplier) and the Customer.
This agreement is a legal contract between you and Computer Plus Solutions, registered in Minnesota at 209 Nassau St, St. Peter, MN 56082. This document governs the Service Level Agreement (SLA) and helpdesk operations.
01. Scope of Managed Services
We provide proactive monitoring for Endpoints, Users, Servers, and Networks. If issues arise, we aim to rectify them promptly through all available means. Note that certain specific remediation fees may apply.
02. Confidentiality
We commit to protecting your data. Client information will only be used to provide contracted services, with strict safeguards against unauthorized access.
03. Authorized Personnel
Customers must designate specific authorized employees for account changes, management requests, or password modifications to ensure security.
04. Limitation of Liability
While we maintain industry-leading care standards, Computer Plus Solutions is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or equipment utility.
05. Service Methods & Hours
Contact Channels:
• Helpdesk Ticket Agent
• Phone: (507) 931-5776
• Email: contact@computerplussolutions.com
• Web: www.computerplussolutions.com
Operating Hours:
10:00 am – 6:00 pm CST | Mon – Fri
24/7 Remote Monitoring for active server/backup subscriptions. (Weekend server maintenance included).
06. Hardware Requirements
Equipment Lifespan: All hardware (PCs, Servers, Routers) must be under 5 years old. Equipment reaching 5 years must be replaced to remain under standard support.
- Operating Systems must be vendor-supported (Microsoft/Apple).
- Software must be genuine, licensed, and current.
- Mandatory firewall with active security gateways.
- Wireless traffic must be fully encrypted.
07. Out-of-Scope Billable Rates
Remote Sessions
$29 / per 15-min
Unauthorized Corrections
$110 / per hour
08. Payments & Late Fees
Initial yearly payment + onboarding required. Overdue accounts (30+ days) accrue 12% annual interest. Services may be paused for non-payment.
09. Termination Policy
Termination is permitted anytime without refund. We provide up to 30 days of transition support if paid in advance.
10. Software Integrity
Clients must not modify system software or grant admin access to others. Corrections for unauthorized changes are billable.
11. Home & Alternative Networks
We are not responsible for the security or stability of home networks. Work on non-office networks is billed at standard hourly rates.
Agreement Acceptance
By utilizing these services, the client agrees to all recommendations, responsibilities, and requirements outlined in this document.